Cloud Management Services
According to IDC, the federal government will spend $118.3M on public cloud solutions in FY14 and $1.7B on private cloud solutions. By FY17, federal private cloud expenditures is expected to reach $7.7B.
Many companies are delivering services from the cloud today. However, several challenges exist based on the service and deployment model chosen. AgileRank helps customers navigate and demystify the challenges of cloud computing through a strong understanding of the underlying cloud management strategies. Our management staff are Information Technology Infrastructure Library (ITIL) V3 certified and understand the ITIL 5 focus areas of Strategy, Design, Transition, Operation, and Continual Improvement. We foster tight integration and transparency with our customers to understand their business and to ensure service levels are achieved. AgileRank understands that service levels are not just metrics but more about achieving a tangible business value. Whether you are seeking to deploy a private, public, or hybrid cloud, AgileRank will provide quality professionals to work with you to make the right decisions for your business.
AgileRank has a staff of qualified Cloud Service Managers (CSMs) that provide our customers with an independent single point of accountability for all aspects of your cloud initiatives. From cloud mobile computing to information assurance and software development, our CSMs have decades of experience in governance around each of these domains and know what it takes to deliver a meaningful and tangible outcome for your business.
Service Delivery Oversight – We facilitate the delivery of services through weekly written status reporting, management of escalations with your cloud provider and monthly or quarterly service reporting depending on the requirements of your business.
Service Level Management – Ensuring your agreed upon service levels are met in areas of performance and availability.
Compliance Monitoring – Working with your security staff and your cloud provider Information Assurance Manager to ensure your cloud services are in compliance with all DoD, Federal Civilian, and State and Local government mandates.
Service Risk Management – We identify risks and offer risk mitigation strategies where there may be gaps in service requirement versus planned delivery of services which can be for a multitude of reasons. We work with you to minimize risk and ensure results.
Escalation Management – Monitor escalations and ensure resolution of your most critical service issues.